OpenText Communications, formerly known as Exstream, is a customer communications platform that helps businesses create, manage and deliver personalised communications across print, email, SMS, web and mobile. It supports business communications such as invoices, statements, policy documents, claims letters and customer notices from one connected platform.
SL Information provides and implements OpenText Communications in Malaysia, helping businesses integrate customer communications with their existing enterprise systems and processes.
Enable business teams to create and update personalised communications without relying on IT for every change.
Use generative AI to draft and refine content using your organisation’s trusted information within a controlled environment.
Create and manage communications across print, email, SMS, web and mobile from a connected platform.
Connect customer communications with enterprise systems such as SAP, Salesforce, Guidewire and Duck Creek, reducing manual data handling.
Monitor communication activity, delivery status and system performance through operational dashboards.
Deploy through cloud, private cloud, on premise or API, with implementation and support from SL Information in Malaysia.
Empower organizations to deliver personalized, timely, and compliant communications—at every stage of the customer journey.
Enhance communications with personalized invoices, custom forms, targeted campaigns, and more. Empower non-technical users with an easy-to-manage CCM solution to craft, edit, and personalize content without IT involvement.
Centrally manage content approval, versioning, and compliance workflows to reduce risk and support regulatory requirements.
Resolve claims faster by automating the design and delivery of highly personalized policyholder communications within Guidewire ClaimCenter, PolicyCenter, and BillingCenter in the Guidewire Cloud.
Optimize customer touchpoints across all channels for frictionless engagement
Finance teams can produce statements, invoices, remittance advices and regulatory notices accurately and in volume, pulling data from ERP and accounting systems. Templates keep branding and wording consistent and cut manual document handling. Digital delivery speeds up cash collection and lowers print and postage costs.
Banks can turn account data into personalised statements, loan and card letters, onboarding packs and alerts. They can deliver them to each customer’s preferred channel, from online banking and email to print. Version-controlled templates and an audit trail help meet regulatory disclosure requirements. Interactive, on-demand communications also let branch and contact-centre staff send consistent responses.
Insurers can generate policy documents, quotes, renewal notices, claims letters and endorsements from underwriting and claims systems, with the right clauses and wording applied automatically. Personalised, multichannel communications improve the customer experience during claims. Centralised content control also reduces compliance risk and speeds up product and wording changes.
OpenText Communications supports industries including financial services, insurance, banking, retail and distribution, as well as other organisations with high volumes of customer communications.
Yes. Business users can create and personalise communications through its authoring environment without relying on IT for every change.
Yes. Experience Aviator provides generative AI capabilities to help users draft and refine communications using trusted organisational content.
Yes. OpenText Communications can integrate with enterprise systems such as SAP, Salesforce, Guidewire and Duck Creek, depending on the implementation requirements.
SL Information implements and supports OpenText Communications for Malaysian businesses, helping with deployment, integration and ongoing support.
