Financial services runs on trust. Every statement, notice, policy document and approval has to be accurate, compliant and on time, and the systems behind it must stay available and secure around the clock. When applications are still keyed in by hand, correspondence is assembled from templates and spreadsheets, and critical systems depend on a single server, delays, errors and risk build up where customers and regulators can see them.
SL Information Solutions has served Malaysian businesses since 1984, with more than 100 customers. For financial services it focuses on three areas: customer communication management with OpenText Exstream, backed by more than 12 years of OpenText experience; AI-driven document, form and workflow automation; and enterprise IT infrastructure, built on over two decades of IBM infrastructure experience in Malaysia, together with fault-tolerant computing and cybersecurity.
Bringing new customers and policyholders on board quickly, with complete applications and the right documents issued from day one.
What we offer
Turning paper, scans and emailed documents into structured, searchable data without rekeying.
What we offer
Moving cases, requests and exceptions through the right people quickly, in operations where not every process fits a rigid workflow.
What we offer
Producing the high-volume, regulated documents that customers and policyholders receive, accurately and consistently.
What we offer
Reaching each customer on the channel they prefer, and being able to respond when they get in touch.
What we offer
Turning every customer interaction into an opportunity to serve better, without adding manual work for relationship teams.
What we offer
Showing that the right content went to the right customer, in the right language, and that records are kept and retrievable.
What we offer
Paying vendors and collecting what is owed without a manual re-keying step for every document.
What we offer
Keeping customer-facing and back-office systems running without interruption, on infrastructure sized for regulated workloads.
What we offer
Protecting customer and financial data, and recovering quickly when something goes wrong.
What we offer
No — most financial institutions start with the pain point costing them the most today, such as statement production, document capture or infrastructure availability, and add other pieces over time. The communication, AI automation and infrastructure solutions are designed to work alongside the systems you already run.
Statements, account summaries, notices, correspondence, quotes, brochures, proposals, welcome kits and new account opening documents, delivered to print or electronic channels including email, web, mobile and SMS.
Yes — Exstream can include or exclude content based on effective dates and jurisdictions, and generate communications in the customer’s primary language.
Yes — non-technical marketing users can modify and publish content in templates, and legal teams can control their own content and update it on a separate schedule.
Skyridge reads documents and extracts the data fields your teams need, so staff review and approve rather than re-key. TaskGenius handles exception-driven steps that do not fit a rigid workflow, and AgentForm completes repetitive forms. [Add accuracy and human-review approach once confirmed.]
Acronis provides backup, recovery and cyber protection for servers, workstations and critical data, working alongside fault-tolerant and enterprise-grade infrastructure.
Banks, insurers, financing and other financial services businesses that send high volumes of regulated customer communications, process document-heavy applications and claims, and depend on continuous availability.
